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| Shipping & Returns |
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Postage and Packing
All prices include 1st class postage. If an item is very bulky or
heavy we will post using Parcel Post which can take a little longer to
arrive. We aim to have all orders dispatched by the next working day.
Special Delivery is available for an extra £4
Delivery for EU countries outside the UK is an extra £4
Returns
For all returns please contact us
If you are unhappy with your
purchase you may return it to us within 28 days from the date of
purchase. We will issue a refund as long as we receive the item in an
unworn and unused condition with all original packaging and
instructions.
Please ensure that you include all your details and preferably original receipt with your return.
Address for returns -
Natural Connection
13 Station Road
Farncombe
Surrey
GU7 3NG
We are unable to refund postage
unless an item is faulty. If an item is faulty or damaged please
return to us within 14 days of receipt. We will issue an exchange or
full refund.
Please obtain a "proof of postage"
certificate from the Post Office when posting your returns. Natural
Connection cannot accept responsibility for lost returns. But if you
have a certificate of posting you can claim from the Post Office.
Cancellation
You have the right to cancel your
order starting from the time you place the order and ending on the
expiry of 7 working days starting from the day after the goods have
been received, according to the Regulations set down by the EU Distance
Selling Directive 97/7. If this is the case please contact us regarding
your intentions. Goods must be in mint unused condition otherwise they
are considered to be accepted by you.
Sales Support
We are always happy to help you with your purchase. Please email and we will reply as soon as possible. |
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